User privacy was a paramount design goal in building our product activation technology. Nuance Nuance highly values respect for and protection of customers' private information. How does Activation respect customer privacy? Please see the "How to Activate your Nuance Product without Internet Access" section of the Activation Tour web page. Users who do not have an ISP connection will be asked to activate when the system connects to the internet. How does Product Activation connect over the Internet?Īctivation over the Internet requires users to have their own Internet service provider (ISP) connection. If a customer chooses "Activate Later" at the end of installation, they will then only be able to choose "Activate Later" 4 more times. The customer may opt out of activating the product 5 times before they are required to activate. Is there a grace period during which the product will work without being activated? If they have not activated the product within the specified number of launches, they will need to do so to continue using the product. They will also be reminded each time they log in up to the end of the activation grace period (5 tries) before they are required to activate. Customers will be notified of the activation requirement on the outside of the box when they acquire a retail version of the product. Will customers be notified that they have to activate? No, the POSA activation process does not require any additional steps. Will the new Point of Sale (POSA) activation require additional customer interaction? Upon confirmation of a positive status, the software activation process will complete. When activating the Nuance product, the activation mechanism will validate the serial number and the POSA status. This will update the status of he license key on the POSA server to show that it has been paid for. How does the new Point of Sale (POSA) activation work?ĭuring the Sales transaction, the product barcode will be scanned. This process is intended to reduce the retailer's risk of theft. Point of Sale activation is an activation method that occurs at the store when the software is purchased Similar to pre-paid services, gift cards and loyalty cards the software contains a barcode that must be "unlocked" at the register during the sale transaction. Most customers have used Product Activation to date with little or no difficulty. For those who obtain a copy of the software illegally, Product Activation will make their inappropriate use of the product more difficult. Product Activation is designed to be simple and unobtrusive for customers who legitimately acquire the software license. Will Product Activation make it more difficult for customers to install and use the software? They may also find that the counterfeit software contains viruses or does not perform as well as the genuine product. Customers who purchase counterfeit products could find they are missing key elements, such as user manuals, product keys, certificates of authenticity and even software code. Product Activation also helps prevent unsuspecting customers from purchasing counterfeit software. How does the customer benefit from this approach? Installations beyond those allowed in the license agreement will fail to activate. Product Activation will help reduce casual copying by ensuring that the copy of the software product being installed is legal and has been installed on a PC in compliance with the End User License Agreement (EULA). How will your Product Activation help stop piracy? This ensures better products and more innovation for the customer. Over time, reduced piracy means that the software industry can invest more in product development, quality and support. Product activation is a simple way to verify the software license and stop the spread of software piracy. Why are customers being asked to activate their software? No, the product cannot be remotely disabled through product activation. More information on volume licensing.Ĭan a product be remotely disabled through product activation? Product activation will not be required for licenses acquired by a customer through one of our volume licensing programs. The software on a new PC from an OEM may be activated in the factory. Which customers will be required to activate?Īll customers who purchase retail packaged products or a new PC from an original equipment manufacturer (OEM) will be required to activate the software. In most instances product activation will not be required for licenses acquired by a customer through one of our volume licensing programs. Product activation will be required in retail packaged products. Which products will include Product Activation?
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